AUTOMATED DETENTION NOTIFICATION HOW DOES IT WORK?
• Arnold Transportation Drivers notify Dispatch of arrival at the shipper or consignee, via a Qualcomm macro or phone contact and manual computer entry.
• Our system acknowledges the arrival notification and calculates that information versus the scheduled pickup or delivery time.–Arriving 0 to 15 minutes within the scheduled pickup or deliverytime will be considered on-time. Free time and any accrued charges will be calculated from the actual arrival, using the customer specific contractual agreement or by general tariff criteria.–Arriving 16 minutes or more after the scheduled pickup or delivery time will be considered late and one additional hourwill be added to the “free time”, established by the customer specific contractual agreement or by general tariff criteria.
DETENTION GRACE PERIOD
• Detention is calculated in fifteen minute increments, whereby there is a fifteen minute minimum charge, beginning immediately after the expiration of the free time threshold. Our program has a built in grace period, calculating zero detention, minutes one through fifteen.
• At minute sixteen, our system reverts back to the expiration of free time and calculates charges from minute one. However, you will never be charged for a single fifteen minute increment, under our detention program.
AUTOMATED DETENTION NOTIFICATION PRE-DETENTION NOTIFICATION
Pre-Detention Notification Form
• The Pre-Detention Noticewill be automatically sent to your designated e-mail points and to the appropriate Arnold CSR, Driver Mgr. and Extended Coverage Group.
• The timing of this notification is variable, although Arnold Transportation recommends a receiving standard of thirty (30) minutes prior to the start of any detention charges.
AUTOMATED DETENTION NOTIFICATION POST-DETENTION NOTIFICATION/SUMMARY OF ACCRUED CHARGES
Post-Detention Notification Form
• Upon notification that loading or delivery has been completed, the Post-Detention Notice/Summary of Accrued Charges is audited for accuracy and automatically sent to your designated e-mail points and the appropriate Arnold CSR, Driver Mgr. and Extended Coverage Group.
• This notice summarizes the charges that will appear on your Freight Bill and advises your operatives of the appropriate contact to make, if your company requires authorization numbers to appear with the applied charges.
AUTOMATED DETENTION NOTIFICATION POST-DETENTION NOTIFICATION/NO CHARGE CONFIRMATION
Post-Detention Notification Form cont.
• Upon notification that loading or delivery has been completed, the Post-Detention Notice/Summary of Accrued Charges is audited for accuracy and automatically sent to your designated e-mail points and the appropriate Arnold CSR, Driver Mgr. and Extended Coverage Group.
• This notice Advises your operatives that our audit process has determined no charges are applicable to the order. We feel it is important to “close the loop” of communication, to eliminate any question as to the outcome. It is also an opportunity to say “Thank You” for your help in controlling utilization issues involving our equipment.
AUTOMATED DETENTION NOTIFICATION BEHIND THE SCENES
• The Pre-Notification Document is automated and set to receiving parameters, designed by the Customer.
• The Summary Document is released following a thorough auditing process and will detail all charges or provide notification that charges have been waived.
• All notification documents are scanned into our system as part of the order document chain.
• All documents are date and time stamped to insure notification agreements between parties have been met.
• The notification documents will be attached to the Freight Bill, as backup information for any applied charges.
AUTOMATED DETENTION NOTIFICATION IMPORTANT CONSIDERATIONS
• Supplying the proper e-mail communication chain and adequate backup options, provides real-time opportunity for your company to control detention costs, before they are accrued.
• The appropriate Arnold contact points (name, e-mail, phone and fax) are always present on every document, to insure you have immediate and personal access toward positively impacting your cost exposure. Alsouse this contact information to report any authorization or reference numbers, required for identification in your payables process. We will insure they are added to our freight bill.
• This program utilizes AdobeAcrobat Reader.pdf files, the current standard in document forwarding.
• Arnold Transportation strives for full and efficient utilizationof our equipment. The goal of our automated notification process is to communicate utilization problems proactively in an effort to minimize lost productivity for all parties.
AUTOMATED DETENTION NOTIFICATION PROCESS
CUSTOMER CONTACT WORKSHEET
Company Name:_______________________________________
Address:_____________________________________________
City/State/Zip:_________________________________________
Primary Contact: (Mandatory)_____________________________
E-Mail Address:_______________________________________
Phone/Ext.:___________________________________________
Secondary Contact: (Optional)____________________________
E-Mail Address:_______________________________________
Phone/Ext.:___________________________________________
RETURN TO:
Arnold Transportation Services
9523 Florida Mining Blvd.
Jacksonville, FL 32257
Fax #: 800-568-5328
E-Mail: customersupport@arnoldtrans.com
